outlook app not working

Whether your Outlook is not syncing on Android or you ran into an ‘Outlook app for android not working’ issue, we will help you get over the issue. Or, if you have recently got Outlook email app and not getting notifications on Android, you can still find this information pretty handy.

When it comes to staying connected with all your email accounts, such as Microsoft 365, Outlook, Exchange, Yahoo, and Gmail accounts, Microsoft’s Outlook for Android has proven to be the most ideal app. Not only does it allow you to access all your accounts, but also it lets you easily manage files and calendars using a single experience.

Then, what’s wrong? Well, some users are unhappy about not receiving new emails on time even after rebooting the phone and restarting the app. If you, too, are one of the users who either want to reset Outlook for Android because the Outlook app for Android is not working or fix the syncing error, this perfect guide is for you.

Outlook App for Android Not Working – Let’s Reset MS Outlook for Android

Check out the below steps –

  • Go to “Settings”.
  • Tap on the “Apps” option (under the “Device” section).
  • Choose “Outlook”.
  • Tap the “Storage” button and “Clear Data” and “Clear Cache” to reset the app.

The Outlook app will start to reset to its default settings and should work again.

Outlook App for Android Not Working Because of Syncing Error

When the syncing error persists, you have got to check the following points.

  • Check Your Internet Connection: You need to make sure your high-speed Wi-Fi is connected to your device. If there’s a connectivity issue, you may ponder over fixing this first before moving on to other points.
  • Reboot your router as well as the device.
  • Reset network settings.
  • Enable Airplane mode, disable it, connect to the network, and sync emails again.


  • Reset the Account: When emails are not syncing properly, consider resetting the account. You will have a reset option on the app. Once the reset process is done, you should be able to fix the issue.


  • Consider Removing and Adding the Account: If the above tips don’t work, you can remove and re-add the account. This may fix the problem. You may also like to remove the Android device from the Sync list by navigating to Outlook on a web browser.
  • Open Outlook and tap the hamburger menu.
  • Click on the “Settings”
  • Scroll down and click on the “Delete Account” button.
  • Add the account and look for improvements.


  • Reinstall Outlook: Should you go for installation? If none of the steps worked for you, you should then. Sometimes, removing and reinstalling cleans up the bug.
  • Go to the “Play Store”.
  • Type in Outlook and tap “Uninstall”.
  • Now, restart your device.
  • Open a web browser and click on this to sign in.
  • In the left pane under the Mobile device, locate your device and click on the Minus Sign to delete it.
  • Reinstall Outlook now and add your account again to see improvements.

How to Configure Android Outlook App for Office 365?

If you want to access your Office 365 email and calendar, use the Outlook app. It is the most recommended way. Here’s how you can set up it for Office 365.

  • Unlock your device, go to Play Store, search for Outlook app, and install it.
  • Once it is installed, open the app, and tap on the “Get Started” button.
  • Enter your email address and tap “Continue”.
  • If you are prompted to choose an account type, go ahead to select “Office 365”.
  • Now, enter your email address.
  • Tap “Sign In” to see the WebLogin screen.
  • Provide the ID and password.
  • Tap Login (you might need to carry out the two-step authentication process).
  • You can “Add another account” or tap “Maybe Later” to proceed to your Office 365 email in Outlook.

Need professional help? Contact Outlook Customer Support for immediate help!

A Perfect Guide to Fix ‘Outlook App for Android Not Working’ Issue

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