“Unable to connect to the server. Contact your system administrator with the following error: There is no Citrix XenApp server configured on the specified address. (Socket Error 10060)” or “Socket Error #10060. Connection timed out” – you might have come across such messages while using Windows Live Mail. When the Socket Error 10060 occurs, you cannot send or receive emails on your Windows Live Mail account. Let’s dive deep and unearth the causes and find resolutions for the Windows Live Mail Socket Error 10060.
Why Does Windows Live Mail Socket Error 10060 Occur?
When you encounter the Windows Live Mail Socket Error 10060, be sure that there’s a server issue. The error informs about connection problems and usually turns up when the destination server connection has timed out and the proxy server works very slowly. Some of the other causes that can trigger the socket server error 10060 are malware, firewall setting, authentication settings, and issues in email settings.
When you receive this error on your computer, you need to be sure that there’s a malfunction in your system operation. This often happens due to failed or incorrect installation or uninstallation of software that may have left invalid entries in the Windows registry, improper system shutdown due to power failure, consequences of a malware or virus attack, or someone with little knowledge accidentally deletes an important system file or registry entry.
So, the immediate cause of the said error is a failure to correctly run one of its normal operations by a system or application component.
Correct Ways to Fix Windows Live Mail Socket Error 10060
The connection timeout error occurs when the proxy server works too slowly. This means, you can simply refresh the page and it is enough to fix the Windows Live Mail Socket Error 10060. Sometimes, fixing the error may need verifying web proxy settings or making modifications in Windows Registry.
Check out the steps below to resolve the error 10060.
- Verify Web Proxy Connection: Go through the following steps –
- From “Start”, open “Run” and type “cpl”.
- Click the “OK” button.
- This will open the “Internet Properties” window.
- Go to the “Connections” tab and click on the “Lan settings”.
- You will see a new window, i.e. “Local Area Network (LAN) Settings”. Deselect the “Use a proxy for your Lan” box and click “OK”.
This should fix the Socket Error 10060 in Windows Live Mail.
- Verify Email Client Settings: If the error surfaces on your screen while sending emails from Outlook, you have got to verify your email client settings.
- Open your computer and launch Outlook.
- Go to the “Tools” option and open “Accounts”.
- You need to look for the “Mail” tab in the “Internet Accounts” window.
- Find a list of accounts. You need to double-click on your account. Now, select the “Servers” tab in the “Accounts Properties” window and verify the details.
Ensure that all the details are correct. If client settings are correct, you need to enable ‘Authentication’. Now go through the below-mentioned steps to eliminate the error.
- In the “Account Properties” window, click on the “Server” tab.
- Look for the box that says “My server requires authentication”.
- Click “OK”.
- Right-click on your account and click on the “Properties” option.
- Now, click “Advanced Tab” > “General Tab”.
- You can now click “OK” after you have applied any changes.
- Increase Time-out Limit for Loading Websites: If you perform this method, you will need to make some modifications to Windows Registry. However, you are advised to take a backup of the Registry so that anything goes wrong, you have got your data backed up.
- Open the Registry Editor.
- Press “Start + R” together to start “Run” and type “regedit”.
- Click the “OK” button and go to the registry subkey.
- Now, click “Request Timeout Secs” and click on the “Modify” button.
- To increase the time limit for loading websites, you need to go to “Decimal” and set the number to (It is recommended. Or, you can even set a higher number.)
- Click “OK”.
You need to reboot the system when all modifications are applied. Once modifications in the registry are done, ensure everything is stable. You can then scan the computer (recommended).
If the error still pops up, you may like to try out these –
- Disable Firewall
- Outgoing SMTP Server Requires Authentication
- Check Names of POP3 and SMTP Servers
- Scan for Malware
When nothing works for you, resort to the certified technicians who promise to get rid of this error within no time. The industry-trained experts can be reached at Outlook Technical Support.